Shipping and Delivery

Where We Ship

We currently deliver within the UK and the EU. For deliveries outside these regions, please contact us at hello@jollie.shop before placing your order.

Delivery Options & Costs

United Kingdom

• Royal Mail 2nd Class – £

• Royal Mail 1st Class – £3.95

• FREE delivery on orders over £25

International Shipping

• Standard International Delivery (5–10 working days) – £7.99

Delivery times may vary depending on the destination country and customs processing.

Please note: International orders may be subject to local customs duties or taxes. These charges are the responsibility of the recipient.

Order Processing Times

• Orders are typically dispatched within 1–3 working days

• You will receive a confirmation email with tracking details once your order has been shipped

Delays & Delivery Issues

While we aim to meet all estimated delivery times, delays may occasionally occur due to:

• Public holidays

• Customs clearance for international orders

• Unforeseen courier delays

If your order has not arrived within the expected timeframe, please contact us at hello@jollie.shop and we’ll be happy to assist you.