Returns and Refunds

We want you to love your J'Ollie Accessorie. If for any reason you’re not completely satisfied, we offer a simple and transparent returns process.

Returns Period

You may request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Socks must be unworn, unwashed, and returned in their original packaging

• A valid proof of purchase (order number or confirmation email) must be provided

Important hygiene notice:
For health and safety reasons, socks and scarves that have been de-headed or removed from their original carded packaging are strictly non-returnable and cannot be returned to stock. This policy also applies to all gift-boxed products.

How to Return an Item

1. Email hello@jollie.shop with your order number and reason for return

2. We will provide you with return instructions

3. Send the item back using a tracked postal service (return postage is the customer’s responsibility)

Refunds

• Once your return has been received and inspected, refunds will be processed to the original payment method within 5–10 business days

• Original shipping costs are non-refundable